CareMedic (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through https://caremedic.in.
This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or use our diagnostic booking services.
Depending on how you use our website and services, we may collect the following information:
Personal information
Name
Phone number
Email address, if provided
Booking and appointment details
Diagnostic service information
Where necessary to arrange a requested service, we or the relevant service provider may process information related to diagnostic tests, sample collection, or health checkup bookings. Medical information will be handled with appropriate care and in accordance with applicable law.
Technical information
Our website or its service providers may collect technical information such as browser type, device information, IP address, pages visited, and basic website usage data through cookies or similar technologies, where applicable.
We may use your information to:
Process and confirm diagnostic test bookings.
Contact you about appointments, sample collection, and service updates.
Coordinate with diagnostic laboratories and relevant service providers.
Respond to questions, complaints, and customer support requests.
Send booking-related messages and important service notifications.
Improve website functionality, customer experience, and service quality.
Maintain records and comply with applicable legal requirements.
We will not use your personal information for unrelated purposes in ways that are inconsistent with this policy and applicable law.
We may share relevant information with:
Diagnostic laboratories and service providers: To fulfil your booking and arrange the requested service.
Technology and communication providers: To operate our website, booking forms, email, and customer support.
Payment providers: Where necessary to process or verify a payment.
Authorities: Where disclosure is required by applicable law or a valid legal process.
We aim to share only the information reasonably necessary for the relevant purpose. We do not sell your personal information to third parties.
CareMedic facilitates access to diagnostic services through laboratories and other healthcare service providers. The relevant provider may need certain personal or health-related details to perform a test, process a sample, or prepare a report.
Please avoid submitting sensitive medical information through general website forms unless it is necessary and the relevant channel is appropriate. Diagnostic reports and medical information should be shared only with authorized persons and handled in accordance with applicable law.
Our website may use cookies and similar technologies to support website functionality, security, preferences, analytics, or consent management.
You can manage cookies through your browser settings and, where available, our website’s cookie preference controls. Disabling certain cookies may affect some website features.
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, or disclosure. However, no website or electronic transmission can be guaranteed to be completely secure.
Please do not share passwords, payment credentials, or other confidential information through general contact forms.
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, provide customer support, maintain required records, resolve disputes, and comply with applicable legal obligations.
When information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.
Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also raise concerns about how your information is used or withdraw consent where processing is based on consent and withdrawal is legally available.
To make a request, please contact us using the details below. We may need to verify your identity before acting on your request.
Our website may link to third-party websites or use external services. Those websites and services may have their own privacy policies and practices. We encourage you to review their policies before sharing information with them.
Our website is not intended to be used independently by children to submit personal information. Where diagnostic services are requested for a child, a parent, guardian, or other legally authorized person should provide the necessary information and consent, as required by applicable law.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. The updated version will be published on this page with a revised “Last Updated” date.
If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:
CareMedic
Hyderabad, Telangana, India
Phone: +91 9100210182
Email: support@caremedic.in
Website: https://caremedic.in
By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy.