Terms and Conditions

Welcome to CareMedic. These Terms and Conditions govern your access to and use of our website, https://caremedic.in, and the diagnostic booking services offered through it. By accessing our website or booking a service, you agree to these terms.

1. About CareMedic

CareMedic facilitates access to diagnostic laboratory tests, health checkup packages, and related services by connecting customers with diagnostic laboratories and healthcare service providers. Services may be fulfilled by our partner laboratories or other service providers.

2. Booking and Appointments

• Customers must provide accurate contact details and other information required to process a booking.
• All bookings are subject to availability and confirmation by the relevant laboratory or service provider.
• A booking request submitted through our website does not guarantee an appointment until it is confirmed.
• Customers should follow any preparation instructions provided for their selected test, including fasting requirements where applicable.
• Home sample collection, where available, is subject to location, availability, and confirmation.

3. Pricing and Offers

• Prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.
• Prices and promotional offers may change without prior notice.
• Offers are subject to availability, eligibility, and any specific conditions mentioned with the offer.
• The final price and included tests will be communicated or confirmed at the time of booking.
• Any additional service charges, if applicable, will be communicated before confirmation.

4. Payments

Payments, where applicable, must be made using the payment methods communicated during the booking process. Customers should retain their payment confirmation or receipt.

If a payment is deducted but the booking is not confirmed, please contact us using the details provided below so that the issue can be reviewed.

5. Cancellation, Rescheduling and Refunds

Customers who wish to cancel or reschedule a booking should contact CareMedic as early as possible.

Cancellation eligibility, refund timelines, and any applicable conditions are governed by our separate Cancellation and Refund Policy, available on our website. Certain services may be subject to the partner laboratory’s cancellation terms.

6. Diagnostic Reports and Medical Advice

• Diagnostic tests and reports are provided by the relevant laboratory or healthcare service provider.
• Report delivery timelines are estimates and may vary depending on the test, laboratory procedures, or other circumstances.
• CareMedic does not replace a qualified doctor or healthcare professional.
• Test results must be interpreted by a qualified medical professional in conjunction with the patient’s symptoms, medical history, and other relevant information.
• Do not delay seeking medical advice or emergency care based on information on this website or the expected availability of a test report.

7. Customer Responsibilities

Customers agree to:

• Provide accurate and complete booking information.
• Provide necessary consent and information required for the requested service.
• Follow relevant sample collection and test preparation instructions.
• Use the website lawfully and not interfere with its security or operation.
• Avoid submitting false, misleading, or unauthorized information.

8. Third-Party Laboratories and Service Providers

CareMedic may coordinate with independent diagnostic laboratories and other service providers to fulfil bookings. The actual testing, sample processing, report generation, and related clinical services are performed by the relevant provider.

While we make reasonable efforts to coordinate services and address customer concerns, service availability, processing times, and laboratory procedures may vary by provider.

9. Website Information and Availability

We make reasonable efforts to keep website information accurate and available. However, we do not guarantee that the website will always be uninterrupted, error-free, or free from temporary technical issues.

Service descriptions, prices, availability, and promotional information may be updated from time to time.

10. Privacy and Personal Information

We handle personal information in accordance with our Privacy Policy. By using our services, you acknowledge that relevant information may need to be shared with the laboratory or service provider to fulfil your booking, subject to applicable law and our Privacy Policy.

11. Limitation of Responsibility

To the extent permitted by applicable law, CareMedic is not responsible for losses arising from circumstances beyond its reasonable control, including third-party service interruptions, delays, or technical failures.

Nothing in these terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under applicable Indian law.

12. Changes to These Terms

We may revise these Terms and Conditions from time to time. The updated version will be published on this page with a revised “Last Updated” date. Continued use of our website after changes are published constitutes acceptance of the revised terms, to the extent permitted by law.

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India. Subject to applicable law, disputes will be subject to the jurisdiction of the competent courts in Hyderabad, Telangana.

14. Contact Us

For questions about these Terms and Conditions or a booking, please contact us:

CareMedic
Hyderabad, Telangana, India
Phone: +91 9100210182
Email: support@caremedic.in
Website: https://caremedic.in

By using our website or submitting a booking request, you acknowledge that you have read and understood these Terms and Conditions.